|I went to see my favorite client today, the one with cows and catapults. They went quiet for some time, probably really impressed by the document our companies agreed on after the tough time of the last two weeks. They call it “Agreement on Issue Handling”. I call it “Customer Behavior Rules”.
|I’m an IT consultant. If you are not an IT consultant yourself and have never even met one, you have probably no idea what I do. So let me tell you how my world works. Let’s say a client comes to you and asks you to build a catapult that he wants to use to catapult cows (well, usually they ask us for things that make a bit more sense, but let’s make it cows and catapults for the sake of example). Continue reading|